Introduction
TaxiCloud markets operator-grade taxi dispatch software for UK and Ireland fleets, combining bookings, live dispatch, driver apps, Stripe payments, council-licensing reports, and AI Copilot on the dispatch board. Fleet owners comparing legacy systems should validate published GBP tiers and migration scope against vendors such as iCabbi or Autocab.
Key Features
- Bookings for instant, recurring, and return journeys with embeddable widgets
- Live dispatch with drag-to-assign, FCM push, and Reverb-ready broadcasts
- Android driver app with GPS, offers, chat, and ratings
- Smart pricing: fixed routes, hourly, mileage, surcharges, promos, airport tiers
- Stripe and PayPal payments, payment links, recurring invoices, driver settlements
- Revenue, driver, and no-show reports with Excel and PDF export
- Coverage zones, airports, restricted areas, and compliance time windows
- CMS, branding, email/SMS templates, theme editor
- Multi-tenant architecture with plan tiers and white-label options
- AI Copilot on dispatch; AI Website Builder on higher tiers
Use Cases
Starter (up to five drivers) suits small operators leaving spreadsheets. Pro (up to 25) adds full dispatch console and priority support. Pro Max (up to 100) targets multi-base and airport fleets with SLA and onboarding manager. Pro Ultra covers unlimited drivers, custom integrations, and on-prem via sales. UK PHV and NTA Ireland SPSV licensing reports are highlighted for compliance teams.
Pricing
TaxiCloud pricing lists Starter £49/month, Pro £149/month, Pro Max £249/month, and Pro Ultra £349/month in public copy (confirm live). 14-day free trial with card, cancel anytime; no setup fee on Starter and Pro. Annual billing mentions two months free. Pro Ultra is custom via sales.
User Experience and Support
Demo and onboarding flows emphasize quick dispatch trials. Support scales from email on Starter to SLA plus onboarding manager on Pro Max and 24/7 on Pro Ultra. Migration assistance from named incumbents with cutover often quoted at 7-10 business days.
Technical Details
Stack messaging includes FCM v1, Reverb broadcasts, and sub-120ms p95 driver sync claims. Stripe integration is prominent; Android driver app emphasized. Multi-tenant isolation and optional on-prem on Pro Ultra. Validate uptime and review stats in trial.
Pros and Cons
Pros
- Published GBP pricing for core tiers
- Broad module set from bookings through compliance
- Migration help and licensing report coverage for UK/Ireland
- 14-day trial on paid tiers
Cons
- Card required for trial
- Driver app detail is Android-forward in marketing
- Marketing fleet and ride statistics are self-presented
- Pro Ultra and API scope need sales discovery
FAQ
What is TaxiCloud?
Dispatch software for UK and Ireland taxi and private-hire fleets with bookings, apps, payments, and reporting.
Who is it for?
Operators from solo drivers to multi-base fleets, with tier caps at 5, 25, and 100 drivers before enterprise plans.
What does the trial include?
Card-secured 14-day trial with cancel anytime; confirm active modules in your tenant.
Can it replace iCabbi or Autocab?
Marketing offers migration from several incumbents; validate data scope in writing.
How are payments handled?
Stripe and PayPal appear in module copy with settlements and Tap-to-Pay mentions.
What compliance features are visible?
Zones, airports, restricted areas, and council-licensing reports for UK PHV and NTA Ireland SPSV.
What should operators verify?
Driver and passenger app platforms, exact Pro Max pricing, and AI Copilot fit in trial.
Conclusion
TaxiCloud positions as a published-price dispatch platform for UK and Ireland with migration and compliance angles. Start the trial on the tier matching your driver count.
